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Last week my garage door spring broke!!! I purchased my doors from Aurora Overhead Door. I happened at night, so I called them that night at 10pm. Guess what. Ian called us at 8:15 the next morning and service man was at our door at 9:30 and the door was repaired by 10:30. If you don't call that excellent customer service and after sales service I don't know what is. The service man Ryan, was outstanding a real pleasure to deal with.
Ian congratulations on your staff and on your outstanding service.
If anyone needs a garage door or any type of service for their present garage door call Ian. You will not be disappointed, believe me.
I'm so glad this company is located where I live. I do not use any other company for my garage door needs. They are wonderful to deal with. They can get you a service call very quickly for any emergency repairs. The staff is wonderful! Special shout out to Ryan who recently replaced my garage door cables. He paid attention to the small details and is very knowledgeable. When it's time for me to purchase new doors, I will definitely buy them through Aurora Overhead Door.
We recently built our home and was seeking a contemporary look for our garage doors. Aurora Overhead Door not only provided us with the look and quality we were after but also exceptional customer service from the first day I walked into their showroom and met with Jason to when the doors were installed. I would highly recommend their services to anyone!
We had a cable snap on our garage door which was sitting crooked. A photographer was on his way to take pictures of our house. Called Aurora door at 8 :00 AM and they re-routed a tech and had the door repaired by 9:30 AM. Thank you for your very attentive service.
Dave Mountain Newmarket