Top notch amazing customer service. Long story short, Ian saved me from making some bad DIY decisions, and did it the next day at very little cost to me. My garage door is humming again and I'm so glad it was an easy fix. Both Ian, who had come to assess the issue, and Dylan (I think that was his name?) who came to do the repair were friendly, helpful, and a pleasure to deal with. If I could give 6 stars I would!