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What our customers say
After reviewing many garage door companies in my area, all of them had great sales people, I decided on Aurora. They had a different type of door, it was the perfect colour for my home, and the price was good. Aurora said they would do their best to get the doors replaced before I had to travel out of town, and they did an amazing job. The installer was Marty, and he was awesome, and another guy came the following day to do some aluminum capping. The end results are so good.
Thank you to everyone at Aurora 🙂
So friendly when I called. Appointment was booked really quickly and the gentlemen that came were polite, friendly, and did a great job fixing my mom's garage door. They didn't try to upsell her (she lives on a VERY fixed income, so that was really appreciated). They did the job, and then even helped grease the tracks to make sure the problem didn't happen again any time soon. I will recommend Aurora Overhead to everyone i know.
They really go the extra mile and help you to know what is most important and where you can save a few dollars. Their customer service is what sets them apart. Highly recommend!
One of the cables on my garage door broke yesterday. I called and left a voicemail at 5:00pm (just as they closed for the day) and I got a return phone call at 7:35am today, the next business day, just as they open. I had a repair guy at my house by 1:00pm, only because I was not home in the morning. Excellent quick service! The young repair man was very knowledgeable, friendly and fixed the door quickly. I would recommend Aurora Overhead Door to anyone!
Last week my garage door spring broke!!! I purchased my doors from Aurora Overhead Door. I happened at night, so I called them that night at 10pm. Guess what. Ian called us at 8:15 the next morning and service man was at our door at 9:30 and the door was repaired by 10:30. If you don't call that excellent customer service and after sales service I don't know what is. The service man Ryan, was outstanding a real pleasure to deal with.
Ian congratulations on your staff and on your outstanding service.
If anyone needs a garage door or any type of service for their present garage door call Ian. You will not be disappointed, believe me.