5 stars review

What our customers are saying about us

We complete dozens of jobs every day and for the most part we get delightful comments back, like this one from Janet B. in Aurora:

“I just want to say, we have been dealing with Ian’s company for likely 25 years and without fail, every time I call or need service, I am greeted with friendly, honest, polite, professional staff and service. Always a joy to deal with.

Today was no exception. I did not get the gentleman’s name who came to our house, but he too had all those qualities. He was here first thing in the morning, and it was a pleasant way to start the day! Thank you! Good Job Aurora Overhead Doors!!”

And this one from Margaret S. who lives in Aurora:

“Hi Greg: I need to tell you that I just love my new garage doors! You, and the good people at Aurora Overhead Doors did a first rate job. Thank you! If any of my family or friends need new doors, I know where to send them! All the best.”

Sometimes our customers aren’t sure how to post a review online so they send a personal note instead, like this from Keswick homeowners Ken and Judith V.:

“Debbie, thank you for your quick action on being able to help with our broken spring situation is truly the example of excellent customer service… you took care of things to make for a better outcome on both sides.”

James who lives in Mississauga sent us an email with photos of his garage door showing a gap on one side and saying, “… it has been very noisy since the day it was installed, especially when opening… If there is anything you can do with lubrication or alignment to help address this, we’d greatly appreciate it. If not… then I guess we’ll continue as is.” We had not installed the door, but our team quickly fixed the problem. James emailed us the following day. “Please pass on my thanks to the team that serviced my garage door. It is so much quieter, I can’t believe it. It is also perfectly aligned again. Really appreciate it.” Thanks for the note James, it is our pleasure!

We try to be perfect but sometimes we fall short. Occasionally we slip up and on the phone in the daily rush we are a little too abrupt. But what we can promise is that if you are not completely satisfied we will follow up and do all we can to make things right.

You can take a look at the reviews we get on Yelp, Homestars, Google and Yellow Pages. There are a few trashy ones submitted by our competitors – it is not hard to spot them.

Please write a review

We welcome feedback. If we have done any work for you please fill in our online feedback form here.

If you are happy with our work it would REALLY help us if you go to one of the following sites and write a brief review:

Google (easiest if you have a Gmail account)

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Homestars logo

Click here:  http://homestars.com/companies/196330-aurora-overhead-door-inc   Then click “Write a review”

Yelp (easiest if you have a login)

yelp aurora overhead door reviews

Click here: http://www.yelp.com/biz/aurora-overhead-door-aurora-2   Then click “Write a review”

Many thanks!
Ian and the team